Customer Salesforce Senior Consultant

The opportunity to build a better future is right in front of you

Do Work That Matters – Your role and responsibilities

Do you want to pursue a profession that is truly meaningful and impactful? At KPMG, you will have the opportunity to help clients, the company and colleagues address and solve the most current and complex challenges. KPMG Advisory offers consulting services to companies to assist them in business model transformation, process improvement and digitisation, risk analysis and management, and support in extraordinary finance transactions.

Our experienced professionals develop unique frameworks and strategies that enable a product-centric company to become Customer-centric and data driven. You will harness the power of strategic and innovative frameworks to lead customer-centric business transformation programs as well as the power of data & analytics to map, design and improve the customer lifecycle management, defining the evolution of the client's organizational and technological structure to meet the evolving scenario.

Specifically, when you join the Customer Salesforce Team in Milan, you will have the opportunity to be part of the biggest revolution taking place by rethinking customer experience models from a digital perspective, including through the adoption of the latest AI solutions applied to CRM. You will work closely with market-leading companies on innovation topics and support our clients throughout their digital transformation journey, with the opportunity to follow projects in their entirety, on an end-to-end basis: from process and requirements analysis, to solution design, through to development, testing and go-live.

Specifically, you will be tasked with:

• Analysis, design, and implementation of innovative solutions based on the Salesforce suite, with a particular focus on Service Cloud (customer service management, case management, omnichannel), Sales Cloud (sales cycle management, pipeline, forecasting) and Experience Cloud (customer portals, communities and self-service)

• Design and implementation of solutions based on Agentforce, Salesforce's autonomous AI agent platform, for the automation of customer service, sales and operations processes, defining topics, actions and interaction logic between AI agents and the client's business processes

• Active participation across the entire project lifecycle (e2e), from gathering and analyzing functional requirements, to defining the solution design, through to supporting development, platform configuration and functional testing

• Redefinition of the strategy of primary Italian and international companies, analyzing new functional requirements related to business processes and translating them into concrete technological solutions

• Monitoring pre- and post-transformation performance, including through native Salesforce platform reporting and analytics tools

Come As You Are – Your skills and characteristics

This is the perfect opportunity for you if you have:

• A master's degree in Management Engineering, Computer Science or a similar field

• At least 2 years of experience in similar roles, with direct knowledge of the Salesforce ecosystem, in particular Service Cloud, Sales Cloud and Experience Cloud

• Knowledge, even theoretical, of AI solutions applied to CRM, with particular interest in Agentforce and autonomous AI agents

• Ability to follow projects on an end-to-end basis, from process analysis to solution design and development

• Organizational and teamwork skills with attention to detail, including the ability to prioritize and manage various complex tasks and activities

• Excellent knowledge of the MS Office package

• Excellent knowledge of English, ideally with study and/or work experience abroad

• Salesforce certifications (e.g. Administrator, Service Cloud Consultant, Sales Cloud Consultant, Agentforce Specialist) are considered a plus

Your Future With Us – What you'll find at KPMG

• An inclusive and equitable work environment that respects, encourages and values diversity

• A challenging and dynamic environment that encourages creativity and teamwork

• Hybrid work arrangements to promote a healthy work-life balance

• Advanced training and development programmes to stay current on the latest developments of the Salesforce platform, including generative and agentic AI solutions

• International mindset and innovative projects

• Initiatives focused on mental and physical well-being

Standard employment contract under the collective labour agreement for the commerce sector, with a starting gross annual salary ranging from €29,000 to €33,000 for the Consultant position and from €31,000 to €37,000 for the Senior Consultant position. The salary is determined on the basis of objective criteria, including the candidate’s skills and experience assessed against the requirements of the role. 

In accordance with applicable legislation, we do not collect or use information relating to remuneration received in current or previous employment. Our selection procedures are based on objective and gender-neutral criteria. 

Together for Better – Our values and commitment

Leadership, teamwork, respect every individual, continuous learning, transparency, commitment to the community and integrity. These are the KPMG values that create an environment that encourages the sharing of ideas and knowledge, so our professionals can achieve their full potential.

As a result of our commitment to fostering an inclusive work environment, our Network complies with the standards of the ISO 30415 requirements, on the Diversity and Inclusion Management System, and UNI PdR 125, relating to gender equality.

Join us!

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